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Engineering and Technical Support

Delighting the customer is at the forefront of everything we do.

QIC: Quality by Design, Improvement Without End and Commitment to Our Customers

QUALITY BY DESIGN

Akebono defines success by our ability to deliver quality brake friction materials and products that exceed our customers’ expectations. This means on-time delivery, superior function and unmatched product lifecycle value. Quality is at the core of all these activities and pervades every facet of how our associates conduct business each day.

Our focus on quality is embodied within the Akebono Production System (APS), beginning with strong product design. Matched with superior manufacturing technology, such design prowess produces world-class friction and brake products, with virtually zero defects. All of Akebono’s facilities in North America are QS9000 certified.

IMPROVEMENT WITHOUT END

Akebono’s efforts to produce world-class brake friction and components are galvanized by a culture that focuses on steadfast quality improvement without end. Everyone at Akebono recognizes there is always a better way to do things — sometimes through small incremental improvements, other times through major technology or process breakthroughs. Throughout our organization, continuous improvement metrics are developed by the people who actually do the work and are accountable for results. Work groups report their progress to Akebono’s leadership. In the end, our customers benefit.

COMMITMENT TO OUR CUSTOMERS

Akebono’s commitment to the North American automotive market is exemplified by the continuous growth of its research and development staff and their critical support teams in the region. Over the past five years, we have more than doubled the number of carefully selected, high-performance engineering professionals to more than 130 in North America, and we are still growing. Globally, more than 12 percent of our total staff works in research and development. The right people with right professional values must have the appropriate financial resources to do their jobs effectively. To this end, Akebono commits more than six percent of its annual sales revenues on a global basis into product development.

Location of Engineering Centers Around the World: AC-E Akebono Corporation Engineering (Detroit, USA), CREA Centre de Recherche Europeen Akebono (Gonesse, France), Akebono Brake R&D Center Ltd. (Hanyu, Japan)